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Shop Policies & Conditions of Purchase

SHIPPING

We ship only to Australian addresses and do not ship to international locations; postage fees calculated at the standard Australian postal rates are added to orders during the checkout procedure.

CUSTOMER CARE

The TarraWarra Museum of Art customer care policy is designed to make your online shopping experience easy and as worry free as possible. If after viewing items in the online shop you wish to purchase one which is not listed, please contact us by email at museum@twma.com.au or phone 03 5957 3100.

SAFE SHOPPING

TarraWarra Museum of Art’s online shop utilises Secure Sockets Layer (SSL), industry standard encryption, to protect against the loss, misuse or alteration of your credit card information during your transaction.

PRIVACY AND SECURITY

To fulfil an order placed in our online shop it is necessary for us to collect information for billing and delivery purposes, including your name and address, a day time phone number, an email address and your product preferences.

TarraWarra Museum of Art takes customer privacy seriously and uses industry recommended procedures to ensure customer information is protected. We recognise the sensitivity of your personal information, will never share your details with a third party, and do not retain credit card numbers with order information.

DELIVERY INFORMATION

Estimated delivery time within Australia is approximately 3 to 10 working days for the standard postal rate.

Parcels are delivered by Australia Parcel Post Service or an official courier company during business hours. Parcels must be signed for upon receipt. If no-one is available to sign for receipt, a delivery notification will be issued, and parcels can be collected from the nearest post office or couriers called to arrange a suitable delivery time. As delivery times are beyond its control, TarraWarra Museum of Art does not warrant that specific dates or timing can be guaranteed.

RETURNS POLICY

TarraWarra Museum of Art will replace any goods that arrive at their destination faulty or damaged, providing a claim is made within 24 hours of a parcel receipt being signed. Requests for refunds can be made by phone call or email. Under no circumstances will refunds will be given for notification after this period. PLEASE ENSURE CHECK YOUR ORDER UPOND RECIEPT AND IF THE ITEM(S) IS DAMAGED INFORM US IMMEDIATELY. When processing refund claims for items purchased by credit card, the Museum may need to contact you to obtain your card details a second time, as the Museum does not retain credit card information at the point of purchase.

Exchanges or refunds for change-of-mind or incorrect choice purchases, are only available for unused, undamaged when returned within 30 days of purchase, and provided the item is returned in its original condition, including packaging. Delivery and handling charges on returns are not refunded under these circumstances and items are returned to the Museum at the customer’s own cost and risk of loss or damage.

To process a return, please include the following information:

  • The order number
  • The reason for the return
  • Your day time phone number
  • A return address

Please address your parcel to: TarraWarra Museum of Art Returns, PO Box 310, Healesville VIC 3777.

A staff member will contact you to arrange a refund if the Museum is unable to replace or exchange returned goods. If you require further information regarding the return of goods, purchase please contact us on (03) 5957 3100 or email museum@twma.com.au

DISCLAIMER

The product information contained on this website is provided by TarraWarra Museum of Art in good faith. The information is believed to be accurate and current at the date of publication.

TarraWarra Museum of Art is unable to warrant that products or services advertised on the website will always be available or will meet customers’ requirements. TarraWarra Museum of Art does not warrant that your access to the Museum website or the information published on it, or that the network or server that stores and delivers the website and its contents to you will remain free of computer viruses or other harmful components. By accessing the website you agree that TarraWarra Museum of Art will not be liable for any error, computer virus or harmful components which may affect the technology you use to access it. Neither TarraWarra Museum of Art nor employees of TarraWarra Museum of Art make any representation or warranty as to the reliability, accuracy, or completeness of the information contained on this website, and by accessing this website you agree that neither TarraWarra Museum of Art nor any of the employees thereof will be liable for any errors or

omissions in the information contained on this website. In ordering products from this website, you accept all responsibility for selecting a product that is suitable for your purposes.

TERMS AND CONDITIONS

Under Australian law, all goods and services attract a Goods and Services Tax (GST) of 10%. The GST-inclusive price shown on the Museum website during the purchase procedure represents the total price of an item.

By accessing, browsing or using this website you agree to the terms, conditions and disclaimers herein, as amended from time to time. By purchasing an item advertised on this website you agree to be bound by these Terms and Conditions. TarraWarra Museum of Art may amend these Terms and Conditions from time to time without prior notification and any amendment will become effective immediately. Your continued use of this website after amendment constitutes an agreement to abide by and be bound by those Terms and Conditions as amended.

The products and services offered for sale by TarraWarra Museum of Art are not available to persons using credit cards under the age of 18 years of age, the legal minimum age at which a credit card can be held by an Australian citizen, and any other persons who are legally prohibited from entering into binding contracts. Any person or party who engages in illegal activities involving the use of this website will be subject to civil and criminal sanctions and prosecution. TarraWarra Museum of Art does not guarantee that it will be able to prevent any illegal or inappropriate use of this website nor that it will give notice of any illegal or inappropriate use of this website.

It is a violation of the law to place orders under a false name or with a fraudulently obtained credit card. Fraudulent ordering will be prosecuted to the fullest extent the law allows.